In the unlikely event that you would like to take advantage of our 14 day money back guarantee and return an item purchased through us, please ensure that you read the following carefully.
- Unless the item is damaged it is the customers responsibility to cover any charges for returning an item. This amount will be deducted from your refund. Please contact us for return costs.
- You can also arrange for the chair to be returned by your carrier of choice, for which the customer is responsible for the cost.
- Where you have paid extra for Saturday or next day delivery, we cannot refund this amount. We will only refund the full amount of the item purchased.
- Please ensure that you keep the original packaging, and return your item in this original packaging.
- All money will be refunded within 14 days of receipt of the goods by us. This money will be refunded back to the card by which the item was bought, providing the goods are returned in the same condition as which they were delivered in.
- If your item is damaged, then it will be picked up free of charge and replaced. If it is missing parts, we will send out these parts free of charge as soon as you advise us.
- If we have not heard from you within 14 days, we will assume that you are happy with your purchase.
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