In this section we aim to answer any potential questions that you may have about Furniture Reflections and your new purchase.
Q - Is the price that I see on the website the total price that I pay?
A - We can assure you that the price that you see on the website is the final price that you pay - there are no hidden extras. Delivery is free to the UK, so you can be sure that the price that you see is the price you pay. On certain products, for example the recliner chairs you have the option of upgrading your delivery to next day or Saturday delivery for an extra cost, but this is optional.
Q - What is the delivery like on my product?
A - Each product on the Furniture Reflections website is subject to a different delivery schedule. We aim to deliver many of our products within 7 - 10 working days, however some items such as the fitted bedroom furniture takes 4-6 weeks for delivery, due to them being delivered directly from the manufacturers in Germany. Please ensure that you check each individual item for the individual delivery schedule.
Q - What happens if the product that I want to buy is out of stock.
A - If the item that you order is out of stock then we will contact you straight away with a revised delivery schedule. You will then have the option of waiting for your item to arrive back in stock, or choose to cancel the order and receive a full refund.
Q - I like the look of one of your sofas, is it possible please to have a swatch so that I can see what the material is like?
A - If you require a swatch of one of our sofas, massage chairs, recliner chairs or lift and rise orthopaedic chairs then please contact us as this is usually possible. We will send the swatches out to you via first class post so that you can make a decision as quickly as possible.
Q - The delivery address is different to the billiing address, is this a problem?
A - This is no problem whatsoever. At checkout there are two sections to fill in, one for the billing address and one for the delivery address. Delivery can be anywhere within the UK. |
